Position: Donor Services Coordinator – Sustaining Giving

Department: ENF | Location: Chicago, IL

Position Description

The Elks National Foundation has an opportunity for a Donor Services Coordinator – Sustaining Giving at its national headquarters in Chicago. Are you thorough with administrative support tasks and thoughtful in your communication with others? Would you welcome an opportunity to hone your donor and volunteer relations skills while utilizing your strong attention to detail? If so, this position may be an excellent fit! This role is for someone who will enjoy both donor interactions and independent office tasks.

This entry-level position is part of our Donor Services team with a focus on our sustaining giving program and is a great opportunity to learn the back-end functions of a nonprofit organization. Reporting to the Donor Services Senior Associate, the Donor Services Coordinator – Sustaining Giving will assist with handling a robust and growing monthly giving program. Bachelor’s degree preferred, or two to three years of related experience.

Responsibilities include:

• Serve as a primary point-person for sustaining donors, as well as volunteers and prospects.
• Assist with donor recognition and stewardship procedures.
• Collaborate with other departments and contribute content to our e-newsletter.
• Perform data-entry and data extraction in the donor database to accomplish daily, weekly and monthly departmental tasks.
• Provide donor and volunteer education regarding our organization and the sustaining giving program.
• Serve as backup support for donations processing.
• Assist with sustaining gift lapsation prevention measures.
• May be asked to travel to promote the sustaining giving program (currently does not exceed more than once annually).

Additional Qualifications:

• Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated tact and diplomacy in communications across multiple generations.
• Excellent attention to detail, both with written and numeric information.
• Must be organized and able to multi-task; able to meet routine daily, weekly and monthly deadlines.
• Familiarity with Microsoft Office is a must; Raiser’s Edge, Luminate Online, and/or other CRMs is a plus.
• Must have excellent phone skills; good spelling and grammar for written communication; be able to carefully proof own work.
• Analytical ability is required to gather and summarize data for reports, identify problems and find solutions to various administrative problems, and prioritize work.
• Must be able to work individually as well as participate in teams.
• Must have legible penmanship.

Work Environment: We offer flexibility with hybrid work options available.

Salary Range: $48,000–$50,000, commensurate with experience.

If you're ready to take on a role where you can grow your skills while making a meaningful impact, we'd love to hear from you!

How to Apply: Please submit your resume and a cover letter detailing your relevant experience and why you're a great fit for this role. Accepted file formats are: .doc, .docx, .rtf, and .pdf. The application process includes completing an online application and pre-employment tests. Please allow approximately 30 minutes when applying. 

The Elks National Foundation is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

No phone calls, please.